The PointFive integration for ServiceNow brings cloud cost efficiency work into the system of record your organization already runs on. Instead of tracking Savings Opportunities in a separate tool, your teams can create ServiceNow tickets for them, route them through existing assignment and approval workflows, and keep both platforms in sync automatically.
PointFive is published as a certified app on the ServiceNow Store. Install it directly from your ServiceNow instance:
Why ServiceNow
Cloud cost optimization is rarely owned by a single team. Remediating an Opportunity usually touches infrastructure, application owners, finance and sometimes security or compliance. In most enterprises, that cross-team work is coordinated in ServiceNow.
Work where your teams already are â no context switching, no separate queue to monitor.
Existing governance applies â approvals, CAB, SLAs and assignment rules carry over unchanged.
Nothing gets lost â Opportunities land in the same backlog engineers already work from.
What the integration does
Ticket creation
Create a ServiceNow ticket for a PointFive Savings Opportunity on demand. Tickets can be created in Incident, Problem, Change, or any custom table that extends Task, so the Opportunity fits into whichever process your organization uses for this kind of work.
Bi-directional sync
Once a ticket exists, the two platforms stay aligned:
Status changes in ServiceNow are reflected in the PointFive Activity Log.
Comments added in ServiceNow appear in the PointFive Activity Log.
Status changes in PointFive trigger a corresponding state change on the ServiceNow ticket.
Deleting a ticket in ServiceNow is reflected back in PointFive.
Configuration and customization
The app is configured inside ServiceNow â no code required for the standard setup:
Capability | What it controls |
Entity mapping templates | Which PointFive entity types create which ServiceNow records |
Status mapping | How PointFive statuses (Open, In Progress, Done, Dismissed) map to ServiceNow states |
Field mapping | Which PointFive fields populate which ServiceNow properties, including custom and combined values |
Assignment rules | Automatic routing of tickets by team, priority or custom logic |
Field translation | JavaScript-based transformations for data type mismatches and tailored custom fields |
Scope
The integration supports Savings Opportunities and Anomalies as the synced entity type.
Getting started
At a high level:
Install the PointFive app from the ServiceNow Store into your instance.
Configure the PointFive base URL and API token in ServiceNow to establish the secure connection.
Set up your entity, status and field mappings, plus any assignment rules.
Start creating tickets for Savings Opportunities from PointFive.
For full installation prerequisites, step-by-step configuration, field reference and troubleshooting, see the complete documentation on the ServiceNow Store listing:
If you have questions about setting up the integration, reach out to your PointFive contact or our support team.